Privacy Policy

Last updated: 13th Septmeber 2025

Chloe Evans - CE Physio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data across our services worldwide, including:

Pelvic health physiotherapy (in-person and online)

Virtual Pilates classes

Face-to-face Pilates sessions

Online masterclasses

Home visits for musculoskeletal (MSK) injuries

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Identification Information

Name, date of birth, gender, email address, phone number, address, emergency contact details

b. Health & Medical Information (Special Category Data)

Medical history, current condition, treatment notes, progress updates

Relevant lifestyle details shared during sessions

c. Payment & Transaction Information

Billing address, payment history (we do not store full card details)

d. Technical Data (for online/virtual services)

IP address, device type, login data, browser type, usage statistics

2. How We Use Your Data

We use your personal information to:

Provide physiotherapy treatment and Pilates instruction

Customise your care plan and exercise programs

Communicate regarding bookings, changes, or follow-up care

Process payments and manage accounts

Improve our services and enhance your experience

Meet professional, legal, and regulatory obligations

3. Legal Basis for Processing

Depending on your location, we rely on one or more of the following lawful bases:

Contract: To deliver the healthcare and wellness services you requested

Consent: For collecting, storing, or sharing sensitive health information

Legal Obligation: To meet record-keeping and healthcare compliance laws

Legitimate Interests: For business operations, security, and service improvement

4. Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

Healthcare professionals (with your explicit consent)

Service providers who support our operations (e.g., booking, payment, IT support)

Insurers or regulators if legally required

Authorities, if necessary to comply with law or protect safety

5. Data Storage & Retention

Records are retained in line with local legal and professional requirements (for example, 7–10 years in many jurisdictions, or longer for children’s health records).

Digital records are stored on secure, encrypted platforms.

Paper records (if kept) are secured in locked storage.

6. International Data Transfers

As we serve clients worldwide, your data may be transferred across borders. We ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (for EU/UK transfers)

HIPAA-compliant systems for US-based clients

Equivalent safeguards required by local laws

7. Your Privacy Rights

Your rights vary depending on your jurisdiction, but may include:

Access: Request a copy of your personal data

Correction: Rectify inaccurate or incomplete information

Deletion: Request erasure, where legally permissible

Restriction: Limit how your data is processed

Portability: Request transfer of your data to another provider

Withdraw Consent: Where processing is based on consent

Lodge a Complaint: With your local data protection authority

We will always respect the strongest rights available to you under applicable law.

8. Cookies & Online Tools

When you use our website, virtual classes, or online masterclasses, cookies and similar technologies may be used to improve performance, security, and user experience. You can manage cookies through your browser settings.

9. Data Security

We implement appropriate physical, electronic, and managerial safeguards to protect your personal and health data, including:

Secure encrypted communication (e.g., SSL for online platforms)

Password-protected systems

Access restricted to authorised personnel only

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact:

Chloe Evans - CE Physio
info@cephysio

You also have the right to contact your local data protection authority if you believe your data has been mishandled.