Chloe Evans – CE Physio

Last Updated: 2nd December 2025

Chloe Evans – CE Physio (“we”, “our”, “us”) provides physiotherapy services, virtual Pilates classes, and online masterclasses. By accessing or participating in any of our services, you agree to the following Terms & Conditions and Privacy Policy.

1. Eligibility

You must be at least 18 years old, or have permission from a parent/guardian, to participate in our Pilates classes or online services.

2. Health & Medical Disclaimer

2.1. Our Pilates classes and physiotherapy sessions may involve physical activity. You acknowledge that you participate voluntarily and entirely at your own risk.

2.2. Our classes and masterclasses offer general exercise guidance and do not replace personalised medical advice. You should consult a medical professional before starting any new exercise program, especially if you have existing health conditions.

2.3. If you experience pain, dizziness, or discomfort during any activity, you must stop immediately and consult a healthcare provider.

3. Assumption of Risk

By participating in any of our online or in-person activities, you acknowledge and agree that:

Physical exercise carries inherent risks, including injury.

You are responsible for assessing your own physical condition and ensuring the exercises are safe for you.

You must ensure an appropriate, safe environment for participating in virtual sessions.

4. Limitation of Liability

To the fullest extent permitted by law:

Chloe Evans – CE Physio, its instructors, employees, and affiliates are not liable for any injuries, damages, losses, or accidents resulting from your participation in virtual Pilates classes, online masterclasses, physiotherapy sessions, or the use of any related content.

This includes, but is not limited to:

Personal injury

Property damage

Injuries caused by unsuitable environments or equipment

Injuries due to misunderstanding or misapplying exercises

You participate entirely at your own risk.

5. User Responsibilities

You agree to:

Follow all instructions within your personal physical limits

Modify or stop exercises when needed

Maintain a safe exercise space and use appropriate equipment

Communicate any relevant medical issues before participating

6. Intellectual Property

All video content, exercise plans, written materials, and digital resources remain the property of Chloe Evans – CE Physio. You may not copy, reproduce, share, or distribute any materials without express permission.

7. Payments & Access

All fees must be paid prior to receiving access to classes or masterclasses. Refund policies are listed at the point of purchase.

8. Modifications to Services

We may change, update, or discontinue classes, programs, or content at any time without prior notice.

9. Privacy Policy

9.1 Information We Collect

We may collect the following categories of information:

a. Personal Identification Information

Name, date of birth, gender, email address, phone number, address, emergency contact details.

b. Health & Medical Information (Special Category Data)

Medical history, current health condition, treatment notes, progress updates, relevant lifestyle details shared during sessions.

c. Payment & Transaction Information

Billing details, payment history
(We do not store full card details.)

d. Technical Data

IP address, device information, login details, browser type, and usage statistics for virtual services.

9.2 How We Use Your Data

Your information may be used to:

Provide physiotherapy treatment and Pilates instruction

Tailor your care plan and exercise programs

Communicate regarding bookings or follow-up care

Process payments and manage accounts

Improve services and enhance user experience

Meet professional, legal, and regulatory obligations

9.3 Legal Basis for Processing

We process your data under one or more of the following:

Contract – to provide the services you request

Consent – especially for storing or sharing sensitive health data

Legal Obligation – compliance with healthcare record requirements

Legitimate Interests – improving services and maintaining security

9.4 Sharing Your Information

We never sell or rent your personal data. We may share data only with:

Healthcare professionals (with your explicit consent)

Service providers (booking platforms, payment processors, IT support)

Insurers or regulators if legally required

Authorities where legally necessary for safety or compliance

9.5 Data Storage & Retention

Records are kept in accordance with local legal and professional standards (typically 7–10 years, or longer for minors).

Digital data is stored on encrypted, secure platforms.

Paper records, if used, are stored safely in locked facilities.

9.6 International Data Transfers

As we serve clients globally, data may be transferred internationally under safeguards such as:

Standard Contractual Clauses

HIPAA-compliant systems (for US clients)

Equivalent protections required by local law

9.7 Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion (where legally allowed)

Restrict processing

Request data portability

Withdraw consent (where processing is based on consent)

Lodge a complaint with your local data protection authority

We will honour the strongest rights available to you under applicable law.

9.8 Cookies & Online Tools

Cookies or similar technologies may be used to support website function, improve security, and enhance your online experience. You may manage cookie settings through your browser.

9.9 Data Security

We use appropriate technical and organisational measures to protect your data, including:

Encrypted communication (e.g., SSL)

Password-protected systems

Restricted access to authorised personnel only

10. Contact Us

If you have any questions or privacy-related requests, contact:

Chloe Evans – CE Physio
📧 info@cephysio

You may also contact your local data protection authority if you believe your personal data has been misused.