Chloe Evans – CE Physio (“we”, “our”, “us”) provides physiotherapy services, virtual Pilates classes, and online masterclasses. By accessing or participating in any of our services, you agree to the following Terms & Conditions and Privacy Policy.

1. Eligibility

You must be at least 18 years old, or have permission from a parent/guardian, to participate in our Pilates classes or online services.

2. Health & Medical Disclaimer

2.1. Our Pilates classes and physiotherapy sessions may involve physical activity. You acknowledge that you participate voluntarily and entirely at your own risk.

2.2. Our classes and masterclasses offer general exercise guidance and do not replace personalised medical advice. You should consult a medical professional before starting any new exercise program, especially if you have existing health conditions.

2.3. If you experience pain, dizziness, or discomfort during any activity, you must stop immediately and consult a healthcare provider.

3. Assumption of Risk

By participating in any of our online or in-person activities, you acknowledge and agree that:

Physical exercise carries inherent risks, including injury.

You are responsible for assessing your own physical condition and ensuring the exercises are safe for you.

You must ensure an appropriate, safe environment for participating in virtual sessions.

4. Limitation of Liability

To the fullest extent permitted by law, Chloe Evans – CE Physio, its instructors, employees, and affiliates are not liable for any injuries, damages, losses, or accidents resulting from your participation in virtual Pilates classes, online masterclasses, physiotherapy sessions, or the use of any related content. This includes, but is not limited to:

Personal injury

Property damage

Injuries caused by unsuitable environments or equipment

Injuries due to misunderstanding or misapplying exercises

You participate entirely at your own risk.

5. User Responsibilities

You agree to:

Follow all instructions within your personal physical limits

Modify or stop exercises when needed

Maintain a safe exercise space and use appropriate equipment

Communicate any relevant medical issues before participating

6. Session Recordings

Some live sessions and masterclasses may be recorded for the purpose of providing access to participants who missed a session, or for quality assurance. Where recordings are made:

You will be informed prior to the session that recording is taking place.

Recordings will not be shared publicly without your explicit consent.

Recordings are stored securely and retained only for the duration stated in the course details.

You must not record any session yourself without the express written permission of CE Physio.

If you do not wish to be recorded, please inform us in advance and we will discuss suitable alternatives.

7. Intellectual Property

All video content, exercise plans, written materials, and digital resources remain the property of Chloe Evans – CE Physio. You may not copy, reproduce, share, or distribute any materials without express written permission.

8. Payments & Access

All fees must be paid in full prior to receiving access to classes or masterclasses.

8.1. Standalone Masterclasses

All masterclass purchases are non-refundable once access has been granted or the session has taken place. Please ensure you are able to attend before purchasing. If you are unable to attend a live masterclass, please contact us — at our discretion, we may offer access to a recording where one is available.

8.2. Refund & Cancellation Policy – 8-Week Online Course and 1:1 Sessions

14-Day Cooling-Off Period (UK Consumer Contracts Regulations 2013)

When you purchase an online course, you have the right to cancel within 14 days of booking and receive a full refund, provided you have not yet accessed the course or attended any live sessions.

If the course begins within the 14-day cooling-off period and you choose to attend live sessions or access materials, you agree that the service has started. If you then cancel within the 14-day period, any refund will be reduced to reflect the classes already delivered or accessed.

After the 14-Day Period

After the 14-day cooling-off period has passed, payments are non-refundable. However, we understand that circumstances can change. If during the 8-week course you feel unable to continue for any reason, please contact us as soon as possible. At our discretion, we may offer one of the following:

A partial refund for any remaining weeks not yet delivered (minus classes already attended)

A credit toward a future course, or

A percentage refund based on the remaining value of the course

Refunds or credits will be calculated by deducting the cost of sessions already attended and any reasonable administrative costs.

Missed Sessions

Missed live sessions are non-refundable. Where recordings are provided, these will remain available for the duration stated in the course details.

How to Request a Cancellation or Refund

All cancellation and refund requests must be made in writing by email to [email protected]. Approved refunds will be processed within 5–14 working days.

This policy does not affect your statutory rights under UK consumer law.

9. Modifications to Services

We may change, update, or discontinue classes, programmes, or content at any time. Where possible, we will provide advance notice of any significant changes.

10. Complaints

If you have a complaint about any aspect of our service, please contact us in the first instance at [email protected]. We aim to acknowledge all complaints within 5 working days and resolve them within 28 days.

As a registered physiotherapist, Chloe Evans is regulated by the Health and Care Professions Council (HCPC). If you have a concern about professional conduct that cannot be resolved directly with us, you may also raise it with the HCPC at hcpc-uk.org.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Privacy Policy

This Privacy Policy explains how Chloe Evans – CE Physio collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12.1. Data Controller

Chloe Evans, trading as CE Physio, is the Data Controller for all personal data collected through our website and services. For any data protection queries, please contact:

Chloe Evans – CE Physio

Email: [email protected] (Data Protection Contact)

This email address is our designated point of contact for all data protection matters. As a small business, we are not required to appoint a formal Data Protection Officer (DPO), but we take our data protection obligations seriously and will respond to all enquiries promptly.

12.2. Special Category Data & How We Obtain Consent

We collect and process health information, which is classified as Special Category Data under UK GDPR and is subject to additional protections. Before beginning any physiotherapy or rehabilitation programme, you will be asked to complete a health questionnaire and provide explicit written consent for us to process your health data. Your health data will not be processed without this consent.

You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal, but may affect our ability to continue providing services to you.

12.3. Information We Collect

a. Personal Identification Information

Name, date of birth, gender, email address, phone number, address, emergency contact details.

b. Health & Medical Information (Special Category Data)

Medical history, current health condition, treatment notes, progress updates, and relevant lifestyle details shared during sessions.

c. Payment & Transaction Information

Billing details and payment history. We do not store full card details.

d. Technical Data

IP address, device information, login details, browser type, and usage statistics for virtual services.

12.4. How We Use Your Data

Your information may be used to:

Provide physiotherapy treatment and Pilates instruction

Tailor your care plan and exercise programmes

Communicate regarding bookings or follow-up care

Process payments and manage accounts

Improve services and enhance user experience

Meet professional, legal, and regulatory obligations

12.5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Contract – to provide the services you have requested

Consent – specifically for storing or sharing sensitive health data (Special Category Data)

Legal Obligation – compliance with healthcare record-keeping requirements

Legitimate Interests – improving services and maintaining security

Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time.

12.6. Automated Decision-Making

We do not use automated decision-making or profiling in the delivery of our services. All decisions affecting your care or participation are made by a human.

12.7. Sharing Your Information

We never sell or rent your personal data. We may share data only with:

Healthcare professionals – with your explicit consent

Third-party service providers (e.g. booking platforms, payment processors, video conferencing tools) – these providers are required to handle your data in compliance with UK GDPR and have Data Processing Agreements in place with us

Insurers or regulators – if legally required

Authorities – where legally necessary for safety or compliance

A full list of our third-party data processors is available on request.

12.8. Data Storage & Retention

We retain records in accordance with professional and legal standards:

Adult health records: minimum of 8 years from the date of last treatment, in line with professional guidance

Records relating to minors: retained until the individual reaches the age of 25 (or 26 if treatment was ongoing at age 17)

Digital data is stored on encrypted, secure platforms. Paper records, where used, are stored safely in locked facilities.

12.9. International Data Transfers

As we serve clients globally, data may be transferred internationally. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent protections required by applicable law.

12.10. Your Privacy Rights

Under UK GDPR, you have the following rights:

Access – request a copy of the personal data we hold about you

Rectification – request correction of inaccurate information

Erasure – request deletion of your data where legally permitted

Restriction – request that we restrict processing of your data

Portability – receive your data in a structured, commonly used format

Objection – object to processing based on legitimate interests

Withdraw consent – where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month as required by law.

12.11. Right to Complain

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

12.12. Cookies & Online Tools

Cookies or similar technologies may be used to support website function, improve security, and enhance your online experience. You may manage cookie settings through your browser or via our cookie consent tool where available.

12.13. Data Security

We use appropriate technical and organisational measures to protect your data, including:

Encrypted communication (e.g. SSL)

Password-protected systems

Restricted access to authorised personnel only

13. Contact Us

If you have any questions about these Terms & Conditions or our Privacy Policy, please contact:

Chloe Evans – CE Physio

Email: [email protected]

These Terms & Conditions were last updated on 2nd December 2025. We reserve the right to update these terms at any time. Continued use of our services following notification of any changes constitutes your acceptance of those changes.