1. About these Terms

1.1 These Terms and Conditions (“Terms”) are a legally binding agreement between you (the “Client”, “you” or “your”) and Chloe Evans, trading as CE Physio (“CE Physio”, “we”, “us” or “our”). They govern your access to and use of:

the website at www.cephysio.com (the “Website”);

our digital products, online courses, memberships, group programmes, live and recorded classes, 1:1 services and in-person services (together, the “Services”);

any free resources, downloads, mailing-list content or marketing campaigns operated by us; and

any communications you have with us in connection with the above, including by email, WhatsApp, social media and any private community group operated by us.

1.2 Please read these Terms carefully before purchasing any Service. By purchasing a Service, creating an account, joining a class or community group, downloading a free resource or otherwise using the Website or the Services, you confirm that you accept these Terms. If you do not agree to them, you must not use the Website or the Services.

2. About us and how to contact us

2.1 CE Physio is the trading name of Chloe Evans, a sole-practitioner pelvic health physiotherapist registered with the Health and Care Professions Council (HCPC registration number PH92062, verifiable at www.hcpc-uk.org/check-the-register) and a Chartered Physiotherapist registered with the Chartered Society of Physiotherapy (CSP). Chloe Evans is also a qualified Pilates instructor.

2.2 CE Physio operates from Nottingham, England, and delivers Services in person and online to clients in the United Kingdom and internationally.

2.3 You can contact us by email at [email protected] or by post at 28 Clumber Road, West Bridgford, Nottingham NG2 6DQ. Please email us in the first instance about these Terms, your account, a purchase or a complaint.

3. Accepting these Terms

3.1 You accept these Terms by doing any of the following:

purchasing any Service;

creating an account on the Website, the membership portal, the 1:1 client portal or any course platform we use;

joining any live class, group session, cohort or community group operated by us (including any private Facebook group);

subscribing to our mailing list, downloading a free resource or entering a keyword campaign; or

otherwise using the Website or the Services.

3.2 You confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.

4. Changes to these Terms

4.1 We may update these Terms from time to time. The “Last updated” date at the top of this page shows the most recent version.

4.2 Minor changes (for example, corrections, clarifications, formatting changes or changes needed to reflect a change in the law) take effect when the revised version is posted on the Website.

4.3 Material changes will be notified to active Clients by email at least 30 days before they take effect. If you are a member, a material change takes effect only after that notice period has expired, and you may cancel your membership without penalty at any time before the change takes effect (see clause 10). If you cancel before the change takes effect, the change will not apply to you. If you do not cancel, the revised Terms will apply to you from the date stated in the notice.

4.4 Pre-paid programmes, packages and courses: the Terms in force on the date of your purchase continue to apply to that purchase.

5. Eligibility and health screening

5.1 The Services are offered to adults aged 18 and over. By purchasing or accessing any Service you confirm that:

you are at least 18 years old;

you have read and understood the Medical Disclaimer at clause 18;

you have either consulted your GP, midwife, consultant or other appropriately qualified healthcare professional about your suitability for the Services, or you accept full responsibility for your decision to take part without doing so;

you are not subject to any condition, injury, surgical recovery or medical advice that makes it unsafe for you to take part in pelvic health Pilates, breathing exercises or movement practices of the type we deliver; and

the information you give us (including in any intake or screening form) is accurate, complete and up to date.

5.2 Screening. We operate a screening process before purchase of certain Services, including Pelvic Floor Rehabilitation and Pelvic Floor Recovery, and we reserve the right to operate screening for any Service. By completing a screening or intake form, you agree to give truthful and complete information about your health, symptoms, obstetric history and relevant medical history.

5.3 We may, in our sole clinical discretion, decline to accept you onto a Service, recommend a different Service more appropriate to your clinical presentation, or refer you to an in-person clinician, your GP or a specialist where online care is not clinically appropriate. Where a presentation is outside the scope of safe online care (for example, Grade 4 or 5 pelvic organ prolapse, complex post-surgical recovery, undiagnosed pelvic pain requiring medical assessment, or any red-flag presentation requiring face-to-face examination), you may be offered only 1:1 care or referred elsewhere.

5.4 We are not obliged to accept any prospective Client for any Service. If we decline to accept you and have taken payment, we will refund everything you have paid in full.

5.5 Ongoing suitability. Your duty to give us accurate health information continues throughout your engagement with any Service. If your symptoms change materially, you become pregnant, you have surgery, you sustain a new injury or you develop a new medical condition, you agree to tell us promptly and to take appropriate medical advice before continuing. We may, in our sole clinical discretion, pause, modify or end your participation in a Service where we consider it is no longer clinically appropriate; if we end your participation on clinical grounds, we will refund any pre-paid fees for Services not yet delivered on a pro-rata basis.

6. Your account

6.1 To access certain Services you will need to create an account on a platform operated by us or our service providers (for example, the membership portal, the 1:1 client portal, the online course platform or our payment processor). When you create an account, you agree that:

you will provide accurate, current and complete information and keep it up to date;

you will keep your login details and password confidential;

you are responsible for all activity under your account;

you will tell us immediately at [email protected] about any unauthorised use of your account or other suspected security breach; and

you will not share your account, login details or paid content with anyone else.

6.2 We are not liable for any loss or damage arising from your failure to keep your account credentials secure or from sharing access in breach of these Terms. We may suspend or terminate your account where we reasonably suspect a breach of these Terms, including unauthorised sharing of paid content.

7. Prices, payment and price changes

7.1 The price for each Service is the price displayed on the Website (or otherwise given to you in writing) at the point of purchase. All prices are in pounds sterling (GBP) and include VAT where applicable.

7.2 We may change our prices at any time at our discretion. A price change does not affect a purchase you have already made: pre-paid programmes, packages and courses remain at the price you paid, and any change to an active membership rate is handled under clause 10.6 (30 days’ notice and the right to cancel first).

7.3 Payment is taken through our payment processor (currently Stripe) at the point of purchase, unless a payment plan applies.

7.4 Payment plans. Where we offer a payment plan for a Service, the total payment-plan price, the number and amount of instalments, when they will be collected and any administration fee are shown clearly before you commit to the purchase. Any difference between the pay-in-full price and the payment-plan total is an administration fee covering the additional payment-processing and instalment-billing costs. Instalments after the first are collected automatically from your saved payment method on the dates shown at purchase.

7.5 If a scheduled instalment cannot be collected, you agree to update your payment method within 5 working days of being notified of the failure. We may suspend your access to the Service (including sessions and WhatsApp support) until the outstanding balance is paid. Any remaining balance becomes immediately due if we end the Service under clause 26 because of your breach.

7.6 Locked membership rates (for example, a founding-member rate) remain available only for as long as your membership continues without interruption (see clause 10.9).

8. Free resources

8.1 From time to time we offer free content, such as the “No Kegel Fix” 10-minute class and "No Kegel Strength Fix" a 7-minute 2 week strength class. Free resources are provided for your personal, non-commercial educational use only, remain our intellectual property under clause 16, and may be withdrawn or changed at any time without notice.

9. Prolapse Reset (online course)

9.1 The Prolapse Reset is a self-paced online mini-course introducing the core principles of relaxing, mobilising and strengthening the pelvic floor and surrounding system, including breathing mechanics and whole-body movement.

9.2 Access is granted on a one-time payment basis once full payment has been received. Your licence to access the course materials is personal and non-transferable and continues for as long as we make the course available to active customers, subject to clause 20 (changes to our Services) and clause 26 (ending this agreement).

9.3 The course is digital content for the purposes of UK consumer law. Your 14-day right to change your mind, and how it is affected if you choose to start the course straight away, are explained at clause 14.

10. “Beyon Kegels” membership

10.1 The membership is a monthly rolling subscription giving members access to:

a weekly live online Pilates-based pelvic health class (we will confirm the day and time in advance; it may occasionally change for public holidays, illness or unavoidable diary clashes);

a monthly live Q&A session;

a library of recorded classes; and

a private members-only community group.

10.2 Your 14-day cooling-off right, in plain English. When you first join the membership you have 14 days, starting the day after you sign up, to change your mind for any reason.

If you cancel within those 14 days and have not used the membership (you have not attended a live class, watched any recording, or accessed the members-only content or community), we will refund everything you have paid, within 14 days, to your original payment method.

If you start using the membership during those 14 days (for example, by attending a live class or accessing the recorded library), you can still cancel within the 14 days, but we may deduct a fair amount for the part of the service already provided and will refund the rest.

To cancel within the cooling-off period, cancel via your account on the membership portal or email [email protected].

This right applies when you first join. After the 14 days have passed, the normal cancellation terms below apply.

10.3 Automatic renewal. The membership is a rolling subscription with no minimum term and no exit fee. It renews automatically each month, and the applicable monthly fee is charged in advance to your saved payment method, until you cancel. We will provide any pre-contract information, renewal reminders and cancellation mechanisms required by applicable law, including the subscription-contract provisions of the Digital Markets, Competition and Consumers Act 2024 as they come into force.

10.4 Cancelling. You may cancel your membership at any time via your account on the membership portal (the quickest route) or by emailing [email protected]. There is no cancellation fee and no notice period beyond the end of your current billing month. Cancellation takes effect at the end of your current billing period, and you keep access until then.

10.5 Outside the 14-day cooling-off period described at clause 10.2, we do not give partial refunds for unused portions of a billing month, except where the law requires.

10.6 Rate and membership changes. Any increase in your membership rate, or any other material change to the membership (for example, a significant reduction in what is included), will be notified to you by email at least 30 days before it takes effect. The change takes effect only after that notice period, and you may cancel without penalty at any time before it does. Members on a locked rate are not affected by standard-rate increases for as long as their membership continues uninterrupted.

10.7 Live classes. We will use reasonable efforts to deliver the scheduled live class each week. We may cancel or reschedule a live class in cases of illness, holiday, technical failure or other unavoidable circumstances; where a class is cancelled, we will provide either a recorded alternative or a rescheduled class as soon as reasonably practicable. No refund is payable for an individual cancelled class.

10.8 Recordings of live classes. Live classes may be recorded for the benefit of members who cannot attend live. By attending a live class you consent to being included in the recording. If you prefer not to appear, you may attend with your camera off, your video disabled or your display name changed. Recordings are made available only to members and remain our intellectual property under clause 16. How recordings are handled as personal data is explained in our Privacy Policy (clause 24).

10.9 Lapsed memberships. If you cancel or allow your membership to lapse, you may not be eligible to rejoin at a previously locked rate and may be charged the then-current standard rate.

11. Pelvic Floor Recovery (8-week programme)

11.1 Pelvic Floor Recovery is an 8-week programme comprising pre-recorded video content released weekly to your account, WhatsApp support from us throughout the programme (see clause 17), and any programme materials described at the point of sale.

11.2 The full programme fee is payable at the point of booking, and your place is confirmed once payment (or the first instalment of any payment plan) has been received. Where the programme is delivered to a limited group, places are allocated on a first-come, first-served basis.

11.3 The programme runs to a set weekly release schedule. We do not offer pauses, extensions or transfers to a later start date once the programme has begun, except at our discretion in cases of medical necessity.

11.4 Cancellation by you. You may cancel your booking and receive a full refund up to 14 days from the date of booking, provided the programme has not started at your request and you have not accessed any of the video content. Your statutory rights, including what happens if you start the programme within the 14 days, are explained at clause 14. Once the 14 days have passed and the programme has started, no refunds are given except where the law requires or where we cancel the programme.

11.5 Cancellation by us. If we are unable to deliver the programme (for example, because a minimum number of participants has not been reached), we will offer you the choice of a transfer to the next available start date or a full refund.

12. Pelvic Floor Rehabilitation (1:1 package)

12.1 Pelvic Floor Rehabilitation is a 12-week, six-session 1:1 rehabilitation package comprising:

a full initial assessment;

six 1:1 sessions delivered online over 12 weeks (with the option of face-to-face sessions where mutually agreed);

a custom rehabilitation plan;

WhatsApp support throughout the 12-week period (see clause 17); and

recordings of sessions where requested at the time of booking.

12.2 The package fee is payable in full at the point of booking, or by payment plan where offered (see clause 7.4). Your booking is confirmed once payment, or the first instalment, has been received.

12.3 Scheduling and missed sessions. Sessions must be scheduled and completed within the 12-week package window starting from the date of your first session, unless we agree an extension with you in writing. You may reschedule a session by giving at least 24 hours’ notice by email or WhatsApp. If you cancel or reschedule with less than 24 hours’ notice, or do not attend a scheduled session, that session will be treated as delivered and will not be rescheduled or refunded. Sessions remaining unused at the end of the 12-week window are forfeited unless an extension has been agreed in writing.

12.4 Cancellation by you. You may cancel and receive a full refund up to 14 days from the date of booking, provided no session has been delivered and you have not accessed any associated digital content. If your first session takes place within those 14 days at your request and you then cancel within the 14 days, you will pay a fair proportion of the price for what you have already received and we will refund the rest (see clause 14). After the 14 days have passed and the first session has been delivered, no refunds are given except where the law requires or where we cancel the package; if you stop the package after it has begun, you will lose access to any remaining sessions and to ongoing WhatsApp support.

12.5 Cancellation by us. If we cancel a 1:1 package for any reason other than your breach of these Terms or a clinical decision under clause 5.5, we will refund any fees paid for sessions not yet delivered on a pro-rata basis.

13. One-off appointments and in-person services

13.1 We also offer one-off appointments (in person in Nottingham or online) and in-person small-group clinical Pilates classes. Details and current prices are shown on the Website, and bookings may be subject to any additional booking terms shown to you when you book.

13.2 If you need to cancel or rearrange an appointment or class place, please give us at least 24 hours’ notice. If you cancel with less notice, or do not attend, the full fee may be charged.

13.3 These Terms (including clauses 5, 16, 18 and 22) apply to one-off appointments and in-person services so far as they are relevant, alongside your statutory rights.

14. Your right to change your mind (statutory cancellation rights)

14.1 If you buy any Service online as a consumer, you generally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. How the right works depends on what you buy.

14.2 Digital content (the Prolapse Reset, programme video content and any other downloadable or streamable content). You have 14 days from purchase to cancel, unless you choose immediate access. At checkout you will be asked to tick a box in substantially the following form: “I want immediate access to this digital content. I expressly consent to the content being supplied before the end of the 14-day cancellation period, and I acknowledge that I will lose my statutory right to cancel once the supply has begun.” We will then send you an order confirmation by email recording your consent and acknowledgement. You lose your right to cancel only where this consent and acknowledgement have been given and the supply of the content has begun. If you do not give this consent at checkout, you will be given access to the digital content at the end of the 14-day cancellation period, and your right to cancel is preserved during that period.

14.3 Services (1:1 sessions, live classes, WhatsApp support and the other live or supported elements of the Services). You have 14 days from the date the contract is formed to cancel. If you ask us to start providing the Service within those 14 days (for example, by attending a scheduled 1:1 session or a live class, or by using programme support), you can still cancel within the 14 days, but you must pay a fair proportion of the price for what has been provided up to the point of cancellation.

14.4 For the membership, a plain-English summary of how the 14-day right works in practice, including how refunds are handled, is at clause 10.2.

14.5 To cancel under this clause, email [email protected] with a clear statement that you wish to cancel (no particular form of words is needed), or use any cancellation option in your account.

15. Refunds and your statutory rights

15.1 Where a refund is due under these Terms or by operation of law, we will process it within 14 days of confirming the refund, to your original payment method, unless you agree otherwise.

15.2 Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 if a service is not performed with reasonable care and skill or digital content is faulty.

16. Intellectual property

16.1 All content on the Website and in the Services, including all text, images, graphics, video, audio, recordings, course materials, programme materials, downloadable resources, exercise sequences, class plans, written explanations, the CE Physio name, logos, trade marks and other branding (the “Content”), is owned by or licensed to CE Physio and is protected by copyright, trade mark and other intellectual property laws.

16.2 Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Content solely for your own personal, non-commercial educational use during the period of your access to the relevant Service.

16.3 You must not do any of the following without our prior written consent:

copy, reproduce, download (other than as the hosting platform permits), screen-record, screenshot for redistribution, adapt, broadcast, publicly perform or transmit any of the Content;

share your login credentials, account access or any of the Content with any other person;

share, repost or redistribute recordings of live classes, course videos, programme videos or 1:1 session recordings;

sell, sublicense, rent or commercially exploit the Content in any form;

remove or alter any copyright notice, trade mark, watermark or other proprietary marking;

use the Content to train, fine-tune or develop any machine-learning model, large language model or other artificial intelligence system; or

use any CE Physio trade marks, logos or brand assets for your own purposes.

16.4 Content you share with us. If you submit content to us (for example, posts in a community group, testimonials, photos, videos, questions or feedback) (“User Content”), you confirm that you own or have all necessary rights in it and that it does not infringe anyone else’s rights, and you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce and display it for the purposes of operating, promoting and improving the Services. We will only use User Content for marketing purposes (for example, a published testimonial) where you have given specific consent, and you may withdraw that consent at any time by emailing [email protected]. Withdrawal will not affect uses already made before we receive your request.

16.5 If a third party brings a claim against us because User Content you submitted infringes their intellectual property or other legal rights, or is defamatory or otherwise unlawful, you agree to compensate us for the losses, damages and reasonable costs (including reasonable legal fees) we incur as a direct result, except to the extent the claim results from our own act, omission or modification of your User Content. Nothing in this clause limits or excludes any of your statutory rights as a consumer.

16.6 We take infringement of our intellectual property seriously and will take action, including legal action, against any person in breach of this clause 16. Breach of this clause is also grounds for immediate termination of your access to the Services under clause 26, without refund.

17. WhatsApp support

17.1 Where WhatsApp support is included in a Service (currently Pelvic Floor Rehabilitation and Pelvic Floor Recovery), the following terms apply.

17.2 Hours and response times. We aim to reply to WhatsApp messages within 48 hours on normal working days (Monday to Friday, UK time). Messages received on weekends or UK public holidays may take longer and will typically be answered during the following working week.

17.3 Scope. WhatsApp support is provided for questions directly relating to the Service you have purchased, including technique queries, programme questions and clinical questions arising from your sessions or programme. It is provided on a fair-use basis: we may limit, redirect to scheduled session time, or decline to respond to messages that are excessive in volume, outside the scope of the purchased Service, or abusive.

17.4 Not for emergencies. WhatsApp support is not an emergency service. If you experience symptoms requiring urgent medical attention, contact NHS 111, your GP or the emergency services on 999 as appropriate. We are not liable for any consequence of you using WhatsApp support in place of appropriate emergency or urgent care.

17.5 End of access. WhatsApp support ends on the final day of your package or programme (12 weeks from the start of Pelvic Floor Rehabilitation, or the final day of your Pelvic Floor Recovery programme).

17.6 Privacy. Messages sent via WhatsApp are subject to WhatsApp’s own terms and privacy policies. Please do not share sensitive medical information via WhatsApp if you would prefer to communicate it through another channel. Notes from WhatsApp conversations may be recorded in your clinical record in accordance with our Privacy Policy.

18. Medical disclaimer

Please read this clause carefully. It is fundamental to your decision to engage with CE Physio.

18.1 Educational purpose. The Services, the Content and all material on the Website are provided for educational and informational purposes only. They do not constitute medical advice, diagnosis or treatment, and are not a substitute for the advice of your GP, midwife, consultant or other appropriately qualified healthcare professional who knows you, has examined you in person and is responsible for your care.

18.2 No patient-physiotherapist relationship without direct engagement. Although Chloe Evans is a registered physiotherapist, she is not your treating physiotherapist by virtue of your access to the Website, free resources, the Prolapse Reset, the membership or any group programme. A clinical patient-physiotherapist relationship is formed only where you book and pay for 1:1 care, complete the intake form truthfully, and Chloe Evans accepts you onto the package.

18.3 Limitations of online care. Online physiotherapy has limitations. We cannot perform internal examinations, hands-on palpation or any other physical assessment online. Where your presentation requires in-person assessment, we will refer you elsewhere. You confirm that you understand and accept these limitations.

18.4 Always consult your own healthcare professional. You should always consult your GP, midwife, consultant or other appropriately qualified healthcare professional:

before starting any new exercise programme;

if you are pregnant or have recently given birth;

if you have had any pelvic surgery;

if you experience any new or worsening symptoms, including pelvic pain, bleeding, prolapse symptoms, urinary or faecal incontinence, pain during sex, or any other symptom you find concerning;

if you have any chronic medical condition; or

if you are taking any medication that may affect your ability to exercise safely.

18.5 Your responsibility when taking part. You acknowledge and agree that Pilates, breathing exercises and movement practices carry inherent risks, including risk of injury and exacerbation of existing conditions, and that you take part at your own risk. You are responsible for moving within your own capability and for stopping any practice that causes pain, discomfort, dizziness or any other adverse symptom. You agree not to take part if you are unwell, in acute pain, or under the influence of alcohol or medication that may impair your ability to take part safely, and to avoid eating a heavy meal in the two hours before active practice.

18.6 No guarantee of outcome. While we will use reasonable professional skill and care in delivering the Services, we make no guarantee, representation or warranty that any particular outcome will be achieved. Recovery from pelvic floor dysfunction, prolapse, diastasis, incontinence, pelvic pain or any other presentation varies between individuals and depends on many factors outside our control.

18.7 Reliance. Reliance on any information provided through the Services, the Website, our social media channels, our community groups or our marketing communications is at your sole risk.

19. How we use AI

19.1 CE Physio occasionally uses artificial intelligence tools (including large language models) to support the running of the business, for example to draft marketing copy and email communications, to help with administrative tasks such as summarising notes and formatting documents, and to edit written content for clarity.

19.2 Clinical decisions are made by Chloe Evans. All clinical decisions, including screening outcomes, programme recommendations, exercise prescription and 1:1 treatment planning, are made personally by Chloe Evans as an HCPC-registered physiotherapist. AI tools are not used to make clinical decisions about you. Direct WhatsApp and email responses to clinical questions from 1:1 clients are written personally by Chloe Evans.

19.3 Where any AI tool is used in connection with your personal data, this is done in accordance with our Privacy Policy and applicable data protection law. We do not knowingly input identifiable clinical information about you into any general-purpose AI tool. If you have questions about how AI is used in connection with your data, please email [email protected].

20. Changes to our Services

20.1 We may modify, suspend or discontinue any Service (or any element of a Service), for example by changing the scheduled time, frequency or format of live classes, updating or replacing course content, or changing the membership platform or community group.

20.2 For active memberships, any material change is handled under clause 10.6 (30 days’ notice by email and the right to cancel without penalty before the change takes effect).

20.3 For pre-paid programmes, packages and courses, we will not make changes that materially reduce what you have bought. If we are unable to deliver what you have bought, we will offer you a suitable alternative or a refund of fees paid for what has not been delivered, on a pro-rata basis.

21. Acceptable use

21.1 You agree not to use the Services or the Website:

for any unlawful purpose or in breach of any applicable law or regulation;

to infringe any intellectual property right or any other right of any person;

to harass, abuse, insult, harm, defame, intimidate or discriminate against any person;

to submit false, misleading or fraudulent information, including during screening;

to upload or transmit any virus, malware or other harmful code;

to attempt to gain unauthorised access to any part of the Website, the Services or another person’s account;

to scrape, harvest or otherwise collect data from the Website or the Services;

to develop or improve any competing product or service; or

to breach any rule of any community group operated by us.

21.2 Community groups operated by us (including any private Facebook group) are subject to community guidelines published within the group. Persistent or serious breach of the guidelines may result in removal from the group and termination of your access to the Services without refund.

22. Our responsibility to you

22.1 What we do not exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any matter for which it would be unlawful for us to exclude or restrict liability under the Consumer Rights Act 2015 or other applicable legislation, or for any other liability that cannot lawfully be excluded or limited.

22.2 Availability. Subject to clause 22.1, the Services are provided on an “as available” basis. We do not promise that the Services will be uninterrupted, error-free, secure or free from delay, or that the Content is accurate, complete or current, and any reliance you place on the Content is at your own risk.

22.3 Cap on liability. Subject to clause 22.1, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you have paid to CE Physio in the 12 months before the event giving rise to the liability.

22.4 Losses we are not responsible for. Subject to clause 22.1, we are not liable for loss of profits, business, revenue, anticipated savings, goodwill or opportunity, loss of data, any indirect or consequential loss, or any loss arising from your use of any third-party platform used in the delivery of the Services (see clause 23).

22.5 We are not liable for the conduct of any other Client, member or third party, including conduct within community groups, on social media or in any other forum.

22.6 We are not liable for any loss or injury arising from your failure to follow the Medical Disclaimer at clause 18, your failure to disclose accurate health information at screening, your failure to seek appropriate medical advice, or your participation in any practice contrary to instruction.

23. Third-party platforms and links

23.1 The Services are delivered using third-party platforms, including (without limitation) Stripe, Facebook, WhatsApp, Instagram, Google Forms, Zoom and the membership portal. Your use of those platforms is subject to the third party’s own terms and privacy policies, and we are not responsible for their availability, security or operation.

23.2 The Website may contain links to third-party websites for your convenience. We are not responsible for the content of any third-party website, and a link does not imply endorsement.

24. Privacy and data protection

24.1 Our collection, use and disclosure of your personal data is governed by our Privacy Policy, available at www.cephysio.com/privacy-policy. Please read it: it explains, among other things, how we handle the health information you give us (which is special category data under the UK GDPR) and how consent to the recording of live classes is managed.

24.2 We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).

25. Marketing communications

25.1 Where you have given us your email address (for example, by subscribing to a free resource, joining a waitlist or purchasing a Service), we may send you marketing communications about CE Physio Services on the lawful basis of consent or, where applicable, the “soft opt-in” under PECR for existing customers in respect of similar services.

25.2 Every marketing email contains a free and easy unsubscribe option, and you may unsubscribe at any time. Unsubscribing from marketing does not affect transactional emails about a Service you have purchased (for example, payment confirmations or programme delivery emails).

26. Ending this agreement

26.1 By you. You may stop using the Services at any time. You can end your membership under clause 10.4, cancel a programme or package under clauses 11, 12 and 14, or close your account. Ending the agreement does not entitle you to a refund of pre-paid fees except where these Terms or the law provide otherwise.

26.2 By us. We may suspend or terminate your access to all or part of the Services immediately, without notice and without refund, where:

you materially breach these Terms, including clause 16 (intellectual property) or clause 21 (acceptable use);

you provide false or misleading information at screening;

your behaviour towards Chloe Evans, any member of staff or any other Client is abusive, threatening or otherwise unacceptable;

we reasonably consider that continuing the Service is no longer clinically appropriate (in which case we will refund on the pro-rata basis at clause 5.5); or

we cease to offer the relevant Service (in which case we will refund fees paid for anything not delivered).

26.3 Effect of termination. On termination, your right to access the Services and the Content ends immediately and any unpaid fees become due. Clauses that by their nature should survive (including clauses 16, 18, 22, 28, 29 and 30) continue in force.

27. Events outside our control

27.1 We are not liable for any failure or delay in performing our obligations to the extent caused by an event outside our reasonable control, including illness, fire, flood, severe weather, power or internet failure, failure of any third-party platform, war, terrorism, civil unrest, industrial action, pandemic, epidemic or government action.

27.2 Where such an event prevents us from delivering a Service, we will use reasonable efforts to reschedule or provide an alternative. Where we cannot do so within a reasonable period, you will be entitled to a refund of fees paid for Services not delivered.

28. Complaints

28.1 If you are unhappy with any aspect of the Services, we want to know. Please email [email protected] with the details. We will acknowledge your complaint within 5 working days and aim to give a full response within 20 working days.

28.2 If you remain unhappy, you may be entitled to refer the matter to the Health and Care Professions Council (HCPC) at www.hcpc-uk.org regarding professional conduct, to the Chartered Society of Physiotherapy (CSP) at www.csp.org.uk regarding professional standards, or to the courts in accordance with clause 30.

28.3 We do not currently subscribe to a specific alternative dispute resolution (ADR) scheme, but we will consider any reasonable request to use an appropriate ADR scheme before court proceedings are issued.

29. Other important terms

29.1 Severability. If any provision of these Terms is found to be invalid or unenforceable, it will be severed and the remaining provisions will remain in full force.

29.2 Entire agreement. These Terms, together with the Privacy Policy and any specific terms you accept at the point of purchase, are the entire agreement between you and CE Physio in relation to the Services.

29.3 No waiver. If we do not enforce a right or provision of these Terms, that is not a waiver of it.

29.4 Transfer. You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations to another organisation, and will tell you in writing if we do; your rights under these Terms will not be reduced as a result.

29.5 Third-party rights. No one other than you and us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

29.6 Notices. Any notice under these Terms must be sent by email, to [email protected] (for notices to us) or to the email address associated with your account (for notices to you), and is treated as received on the next working day after sending.

30. Governing law and disputes

30.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by the laws of England and Wales.

30.2 If you are a consumer living in Scotland or Northern Ireland, you also benefit from any mandatory rules of the law of the place where you live, and you may bring proceedings in your local courts. If you are a consumer living outside the United Kingdom, nothing in these Terms deprives you of the protection of any provisions of the consumer law of the country in which you live that cannot be excluded by agreement; the choice of English law does not take those rights away.

30.3 Subject to clause 30.2, the courts of England and Wales have jurisdiction over any dispute or claim arising out of or in connection with these Terms. If a dispute arises, please talk to us first: we will try to resolve it with you directly through the complaints process at clause 28.

If you have any questions about these Terms, please email [email protected].

End of Terms and Conditions. Last updated 8 July 2026.