1. About these Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you (the "Client", "you", or "your") and Chloe Evans, trading as CE Physio ("CE Physio", "we", "us", or "our"). They govern your access to and use of:

The website at www.cephysio.com (the "Website");

Our digital products, online courses, mini-courses, memberships, group programmes, live and recorded classes, and 1:1 services (together, the "Services");

Any free resources, downloads, mailing list content, or marketing campaigns operated by us; and

Any communications you have with us in connection with the above, including via email, WhatsApp, social media, and any private community group operated by us.

Please read these Terms carefully. By accessing the Website, purchasing any Service, creating an account, joining a class, joining a community group, downloading a free resource, or otherwise engaging with CE Physio, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not access the Website or use any of the Services.

2. About Us

CE Physio is the trading name of Chloe Evans, a sole practitioner pelvic health physiotherapist registered with the Health and Care Professions Council (HCPC) in the United Kingdom, and a Chartered Physiotherapist registered with the Chartered Society of Physiotherapy (CSP). Chloe Evans is also a qualified Pilates instructor.

CE Physio operates from Nottingham, England, and delivers Services online to clients in the United Kingdom and internationally.

Contact details:

Trading name: CE Physio

Operator: Chloe Evans

Email: [email protected]

Website: www.cephysio.com

Correspondence address: 28 Clumber Road, West Bridgford, Nottingham, NG2 6DQ

HCPC registration number: PH92062 (verifiable at www.hcpc-uk.org/check-the-register)

If you need to contact us about these Terms, your account, a purchase, or a complaint, please email [email protected] in the first instance.

3. Acceptance of Terms

You confirm your acceptance of these Terms by taking any of the following actions:

Visiting, browsing, or otherwise using the Website;

Creating an account on the Website, the membership platform, the 1:1 client portal, or any course platform we use;

Purchasing any Service from us;

Joining any live class, group session, cohort, or community group operated by us (including any private Facebook group);

Subscribing to our mailing list, downloading any free resource, or entering any keyword campaign (for example, "Kegel26"); or

Communicating with us via WhatsApp, email, or social media in connection with any actual or prospective Service.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

We reserve the right to update, change, or replace any part of these Terms at any time by posting the revised version on the Website. The "Last updated" date at the top of this document will reflect the most recent revision. Material changes will be notified to active Clients by email where reasonably practicable. Your continued use of the Services after any change constitutes acceptance of the revised Terms. You are responsible for checking the Website periodically.

4. Eligibility and Screening

4.1 Eligibility

The Services are offered to adults aged 18 and over. By purchasing or accessing any Service you confirm that:

You are at least 18 years old;

You have read and understood the Medical Disclaimer at clause 9;

You have either consulted your GP, midwife, consultant, or other appropriately qualified healthcare professional regarding your suitability for the Services, or you accept full responsibility for your decision to participate without doing so;

You are not subject to any condition, injury, surgical recovery, or medical advice that contraindicates participation in pelvic health Pilates, breathing exercises, or movement practices of the type delivered by us; and

The information you provide to CE Physio (including during any intake or screening process) is accurate, complete, and current.

4.2 Screening

CE Physio operates a screening process before purchase of certain Services, including the 1:1 Rehab and 8-Week Programme tiers, and reserves the right to operate screening at any tier.

By completing a screening or intake form, you agree to provide truthful and complete information about your health, symptoms, obstetric history, and relevant medical history.

CE Physio reserves the right, in its sole clinical discretion, to:

Decline to accept you onto a particular Service;

Recommend a different tier of Service more appropriate to your clinical presentation;

Refer you to an in-person clinician, your GP, or a specialist where online care is not clinically appropriate.

Where a presentation is outside the scope of safe online care, including but not limited to Grade 4 or 5 pelvic organ prolapse, complex post-surgical recovery, undiagnosed pelvic pain requiring medical assessment, or any red flag presentation requiring face-to-face examination, you may be offered only the 1:1 tier or referred elsewhere.

CE Physio is not obliged to accept any prospective Client for any Service. Where we decline to accept you and have taken payment, we will refund any amounts paid in full.

4.3 Ongoing Suitability

Your duty to provide accurate health information is continuing. If at any time during your engagement with any Service your symptoms change materially, you become pregnant, you undergo surgery, you sustain a new injury, or you develop a new medical condition, you agree to notify us promptly and to seek appropriate medical advice before continuing.

We may, in our sole clinical discretion, pause, modify, or terminate your participation in a Service where we consider it no longer clinically appropriate. Where we terminate your participation on clinical grounds, we will refund any pre-paid fees for Services not yet delivered on a pro-rata basis.

5. Account Creation and Security

To access certain Services you will be required to create an account on a third-party platform operated by us or our service providers (for example, the membership platform, the 1:1 client portal, the online course platform, or our payment processor).

When you create an account, you agree that:

You will provide accurate, current, and complete information;

You will keep your account details up to date;

You will maintain the confidentiality of your login credentials and any password;

You are fully responsible for all activity that occurs under your account;

You will notify CE Physio immediately at [email protected] of any unauthorised use of your account or any other suspected security breach; and

You will not share your account, login details, or paid content with any other person.

CE Physio is not liable for any loss or damage arising from your failure to keep your account credentials secure or from any sharing of access in breach of these Terms.

We reserve the right to suspend or terminate your account where we reasonably suspect a breach of these Terms, including unauthorised sharing of paid content.

6. Services, Pricing, Payment, and Cancellation

CE Physio offers the following tiers of Service. Inclusions, pricing, and availability are correct at the date these Terms were last updated and are subject to change in accordance with clause 11.

6.1 Free Resources

From time to time CE Physio offers free content, including the "No Kegel Fix" 10-minute class accessed via the keyword "Kegel26". Free resources are provided for personal, non-commercial educational use only. All free resources remain our intellectual property under clause 7. We may withdraw or modify free resources at any time without notice.

6.2 Prolapse Reset (£27)

A mini-course series introducing the core principles of relaxing, mobilising, and strengthening the pelvic floor and surrounding system, including breathing mechanics and whole-body movement.

Access is granted on a one-time payment basis following receipt of full payment.

The licence to access course materials is personal, non-transferable, and continues for as long as we make the course available to active customers, subject to clause 11 (Modification) and clause 18 (Termination).

The course is digital content for the purposes of UK consumer law. See clauses 6.6 and 6.7 regarding cancellation rights.

6.3 Membership: Off The Kegel (£49 per calendar month standard)

A monthly rolling subscription giving members access to:

A weekly live online Pilates-based pelvic health class, the day and time of which will be confirmed by us and communicated to members in advance, and which is subject to occasional change for public holidays, illness, or unavoidable diary clashes;

A monthly live Q&A session;

A library of recorded classes;

A private members-only community group.

Pricing tiers as at the date of these Terms:

TierRateConditionsFounding member£35 per calendar monthLocked for the duration of continuous, uninterrupted membershipExisting live cohort£19 per calendar monthLocked for the duration of continuous, uninterrupted membershipStandard£49 per calendar monthApplies to new members joining after the founding cohort closes

Billing and cancellation:

Memberships are billed monthly in advance via our payment processor (currently Stripe).

You may cancel your membership at any time via your account or by emailing [email protected].

Cancellation takes effect at the end of your current billing period. You retain access until the end of that period.

We do not give partial refunds for unused portions of a billing month, save where required by law.

If you allow your membership to lapse, you may not be eligible to rejoin at a previously locked rate and may be charged the then-current standard rate.

Live class availability: We will use reasonable efforts to deliver the scheduled live class each week. We reserve the right to cancel or reschedule a live class in cases of illness, holiday, technical failure, or other unavoidable circumstances. Where a class is cancelled, we will provide either a recorded alternative or a rescheduled class as soon as reasonably practicable. No refund is payable for a cancelled individual class.

Recordings of live classes: Live classes may be recorded for the benefit of members who cannot attend live. By attending a live class you consent to being included in any such recording. If you do not wish to appear, you may attend with your camera off, your video disabled, or your display name changed. Recordings are made available only to members and remain our intellectual property under clause 7.

6.4 8-Week Programme (£195)

A structured 8-week programme delivered to a cohort of up to 8 participants, comprising:

Drip-fed weekly video content;

WhatsApp support during the programme (subject to clause 8);

Programme materials and recordings as specified at the point of sale.

Booking and payment:

The full programme fee of £195 is payable upfront at the point of booking.

Your place is confirmed only once payment is received in full.

Places are limited and allocated on a first-come, first-served basis.

Cancellation by you:

You may cancel your booking and receive a full refund up to 14 days from the date of booking, provided the programme has not yet started and provided you have not already accessed any digital content (see clauses 6.6 and 6.7).

Once the programme has started, no refunds are given save where required by law or where we cancel the programme.

Programme content is delivered to your account on a weekly drip-fed basis. The programme runs to a fixed schedule. We do not offer pauses, extensions, or rescheduling to a later cohort once the programme has begun, except at our absolute discretion in cases of medical necessity.

Cancellation by us: Where we are unable to deliver a cohort (for example because the minimum number of participants has not been reached) we will offer you the option of a transfer to the next cohort or a full refund.

6.5 1:1 Rehab (£595)

A 12-week, six-session 1:1 rehabilitation package comprising:

A full initial assessment;

Six 1:1 sessions delivered online over 12 weeks (with the option of face-to-face sessions where mutually agreed);

A custom rehabilitation plan;

WhatsApp support throughout the 12-week period (subject to clause 8);

Recordings of sessions where requested at the time of booking.

Booking and payment:

The full package fee is £595 if paid in a single payment at the point of booking.

Alternatively, a payment plan is available. Under the payment plan, the total fee is £600, paid in four equal instalments of £150. The £5 difference between the upfront fee and the payment plan total is an administration fee covering additional payment processing costs and the administration of instalment billing.

The first instalment is taken at the point of booking. The remaining three instalments are taken automatically at three-weekly intervals thereafter via the payment method on file, so that all four instalments are collected within the 12-week package window.

Your booking is confirmed only once payment, or the first instalment of the payment plan, has been received.

If a scheduled instalment fails to be collected, you agree to update your payment method within 5 working days of being notified of the failure. We reserve the right to suspend your access to the Service, including sessions and WhatsApp support, until the outstanding balance is paid in full. Any remaining balance becomes immediately due if the package is terminated under clause 18.

Session scheduling and cancellation:

Sessions must be scheduled and completed within the 12-week package window starting from the date of your first session, unless extended by us at our discretion in writing.

You may reschedule a session by giving at least 24 hours' notice by email or WhatsApp.

If you cancel or reschedule with less than 24 hours' notice, or fail to attend a scheduled session, that session will be treated as delivered and will not be rescheduled or refunded.

Sessions remaining at the end of the 12-week package window are forfeited unless an extension has been agreed by us in writing.

Cancellation by you:

You may cancel and receive a full refund up to 14 days from the date of booking, provided no session has been delivered and you have not accessed any associated digital content (see clauses 6.6 and 6.7).

After the first session has been delivered, no refunds are given save where required by law or where we cancel the package.

Where you cancel after the first session, we will end the package and you will lose access to any remaining sessions and to ongoing WhatsApp support.

Cancellation by us: Where we cancel a 1:1 package for any reason other than your breach of these Terms or a clinical decision under clause 4.3, we will refund any fees paid for sessions not yet delivered on a pro-rata basis.

6.6 Statutory Cancellation Rights: Digital Content (Consumer Contracts Regulations 2013)

This clause applies to all digital content supplied online (including the Prolapse Reset, programme video content, and any other downloadable or streamable content).

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day cancellation period for digital content purchased online.

You waive this right if you expressly request and consent to immediate access to the digital content before the end of the 14-day period and acknowledge that you will lose your right to cancel once download or streaming begins. By ticking the consent box at checkout (or by accessing the content before the end of the 14-day period), you confirm that you have given this express consent and acknowledgement.

If you do not consent to immediate access, you will be granted access to the digital content at the end of the 14-day cancellation period.

6.7 Statutory Cancellation Rights: Services

This clause applies to Services that are not digital content (including the 1:1 Rehab and the live and supported elements of the 8-Week Programme and Membership).

You generally have a 14-day cancellation period from the date of contract formation.

If you request that the Service starts within the 14-day cancellation period (for example, by attending a scheduled 1:1 session, joining a live class as a member, or accessing supported programme materials before the end of 14 days), you may be required to pay for any Services already provided up to the point of cancellation.

6.8 Refunds

Where a refund is due under these Terms or by operation of law, we will process it within 14 days of confirming the refund using the original payment method, save where you agree otherwise.

6.9 Pricing

All prices on the Website are in pounds sterling (GBP) and are inclusive of VAT where applicable.

Prices for our Services are subject to change in accordance with clause 11.

Locked membership rates (founding rate and existing live cohort rate) apply only for the duration of continuous, uninterrupted membership.

7. Intellectual Property

7.1 Our Intellectual Property

All content on the Website and in the Services, including without limitation all text, images, graphics, video, audio, recordings, course materials, programme materials, downloadable resources, exercise sequences, class plans, written explanations, the CE Physio name, logos, trade marks, and any other branding (the "Content"), is owned by or licensed to CE Physio and is protected by copyright, trade mark, and other intellectual property laws.

7.2 Your Licence

Subject to your continued compliance with these Terms and payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Content solely for your own personal, non-commercial educational use during the period of your access to the relevant Service.

7.3 Prohibited Acts

You are expressly prohibited from doing any of the following without our prior written consent:

Copying, reproducing, downloading (other than as permitted by the platform on which the Content is hosted), screen-recording, screenshotting for redistribution, adapting, broadcasting, performing publicly, or transmitting any of the Content;

Sharing your login credentials, account access, or any of the Content with any other person;

Sharing, reposting, or redistributing recordings of live classes, course videos, programme videos, or 1:1 session recordings;

Selling, sublicensing, renting, or commercially exploiting the Content in any form;

Removing or altering any copyright notice, trade mark, watermark, or other proprietary marking on the Content;

Using the Content to train, fine-tune, or develop any machine learning model, large language model, or other artificial intelligence system; or

Using any CE Physio trade marks, logos, or brand assets for your own purposes.

7.4 Your Content

If you submit any content to us (for example, posts in a community group, testimonials, photos, videos, questions, or feedback) ("User Content"), you confirm that:

You own or have all necessary rights to submit the User Content;

The User Content does not infringe any third-party right; and

You grant us a worldwide, royalty-free, non-exclusive, perpetual licence to use, reproduce, and display the User Content for the purposes of operating, promoting, and improving the Services.

Where User Content is used by us for marketing purposes (for example, a published testimonial), we will only use User Content for which you have given specific consent and you may withdraw that consent at any time by emailing [email protected]. Withdrawal will not affect uses already made before we receive your request.

7.5 Enforcement

We take infringement of our intellectual property seriously and will take action, including legal action, against any person found to be in breach of this clause 7. Breach of clause 7 will also constitute grounds for immediate termination of your access to the Services under clause 18, without refund.

8. WhatsApp Support

Where WhatsApp support is included in a Service (currently the 1:1 Rehab and the 8-Week Programme), the following terms apply:

Hours and response times: Chloe Evans aims to reply to WhatsApp messages within 48 hours during normal working days (Monday to Friday, UK time). Messages received on Saturdays, Sundays, or UK public holidays may take longer to receive a reply and will typically be answered during the following working week.

Scope: WhatsApp support is provided for questions directly relating to the Service you have purchased, including technique queries, programme questions, and clinical questions arising from your sessions or programme.

Not for emergencies: WhatsApp support is not an emergency service. If you experience symptoms requiring urgent medical attention, you must contact NHS 111, your GP, or emergency services on 999 as appropriate. We will not be liable for any consequence of you using WhatsApp support in place of appropriate emergency or urgent care.

Reasonable use: WhatsApp support is provided on a fair-use basis. We reserve the right to limit, redirect to scheduled session time, or decline to respond to messages that are excessive in volume, fall outside the scope of the purchased Service, or are abusive.

End of access: WhatsApp support ends on the final day of your package or programme (12 weeks from the start of your 1:1 Rehab, or the final day of the 8-Week Programme cohort).

Privacy and data protection: Messages sent via WhatsApp are subject to WhatsApp's own terms and privacy policies. Please do not share sensitive medical information via WhatsApp if you would prefer it to be communicated through another channel. Notes from WhatsApp conversations may be recorded in your clinical record in accordance with our Privacy Policy.

9. Medical Disclaimer

Please read this clause carefully. It is fundamental to your decision to engage with CE Physio.

9.1 Educational Purpose

The Services, the Content, and all material on the Website are provided for educational and informational purposes only. They do not constitute medical advice, diagnosis, or treatment, and are not a substitute for the advice of your GP, midwife, consultant, or other appropriately qualified healthcare professional who knows you, has examined you in person, and is responsible for your care.

9.2 No Patient-Physiotherapist Relationship Without Direct Engagement

Although Chloe Evans is a registered physiotherapist, she is not your treating physiotherapist by virtue of your access to the Website, free resources, the Prolapse Reset, the Membership, or any group programme. A clinical patient-physiotherapist relationship is formed only where you book and pay for the 1:1 Rehab, complete the intake form truthfully, and Chloe Evans accepts you onto the package.

9.3 Online Limitations

Online physiotherapy has limitations. We cannot perform internal examinations, hands-on palpation, or any other physical assessment online. Where your presentation requires in-person assessment, we will refer you elsewhere. You agree that you understand and accept these limitations.

9.4 Always Consult Your GP

You should always consult your GP, midwife, consultant, or other appropriately qualified healthcare professional:

Before starting any new exercise programme;

If you are pregnant or have recently given birth;

If you have had any pelvic surgery;

If you experience any new or worsening symptoms, including pelvic pain, bleeding, prolapse symptoms, urinary or faecal incontinence, dyspareunia, or any other symptom you find concerning;

If you have any chronic medical condition;

If you are taking any medication that may affect your ability to exercise safely.

9.5 Assumption of Risk

You acknowledge and agree that:

Pilates, breathing exercises, and movement practices carry inherent risks, including risk of injury, exacerbation of existing conditions, and other adverse outcomes;

You assume all such risks by participating;

You are responsible for moving within your own capability and for stopping any practice that causes pain, discomfort, dizziness, or any other adverse symptom;

You will not eat a heavy meal in the two hours preceding active practice; and

You will not participate if unwell, in acute pain, or under the influence of alcohol or medication that may impair your ability to participate safely.

9.6 No Guarantee of Outcome

While we will use reasonable professional skill and care in delivering the Services, we make no guarantee, representation, or warranty that any particular outcome will be achieved. Recovery from pelvic floor dysfunction, prolapse, diastasis, stress incontinence, pelvic pain, or any other presentation varies between individuals and depends on many factors outside our control.

9.7 Reliance

Reliance on any information provided through the Services, the Website, our social media channels, our community groups, or our marketing communications is at your sole risk.

10. AI Use Disclosure

CE Physio occasionally uses artificial intelligence tools (including large language models) to support the operation of the business. Typical uses include:

Drafting marketing copy, captions, and email communications;

Administrative tasks such as summarising notes, formatting documents, and drafting standard correspondence;

Editing and refining written content for clarity.

The following important points apply:

Clinical decisions are made by Chloe Evans. All clinical decisions, including screening outcomes, programme recommendations, exercise prescription, and 1:1 treatment planning, are made personally by Chloe Evans as a HCPC-registered physiotherapist. AI tools are not used to make clinical decisions about you.

Your personal data. Where any AI tool is used in connection with your personal data, this is done in accordance with our Privacy Policy and applicable data protection law. We do not knowingly input identifiable clinical information about you into any general-purpose AI tool.

Communications. Some written communications you receive from us, including marketing emails and social media content, may have been drafted or edited with the help of AI tools, then reviewed by Chloe Evans before sending. Direct WhatsApp and email responses to clinical questions from 1:1 clients are written personally by Chloe Evans.

No training of AI on our Content. As set out at clause 7.3, the Content may not be used to train any AI system.

If you have any questions about how AI is used in connection with your data, please email [email protected].

11. Modification of Services and Prices

We reserve the right at any time to modify, suspend, or discontinue any Service (or any element of any Service) and to change pricing, including but not limited to:

Changing the scheduled time, frequency, or format of live classes;

Updating, replacing, or removing course content;

Modifying the membership platform or community group;

Increasing the standard rate of membership or the price of any other Service.

For active monthly Memberships, any increase in the standard rate will be notified by email at least 30 days before taking effect. Members on a locked founding or existing-cohort rate are not affected by standard rate increases for so long as their membership remains continuous and uninterrupted.

For pre-paid programmes and packages, the price at the point of purchase will not change for that purchase.

12. Acceptable Use

You agree not to use the Services or the Website:

For any unlawful purpose or in breach of any applicable law or regulation;

To infringe any intellectual property right or any other right of any person;

To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person, including on grounds of sex, sexual orientation, gender identity, religion, ethnicity, race, age, national origin, or disability;

To submit false, misleading, or fraudulent information, including during screening;

To upload or transmit any virus, malware, or other harmful code;

To attempt to gain unauthorised access to any part of the Website, the Services, or any account belonging to another person;

To scrape, harvest, or otherwise collect data from the Website or the Services;

To use the Services or the Content to develop or improve any competing product or service; or

To breach any rule of any community group operated by us.

Community groups operated by us (including any private Facebook group) are subject to community guidelines published within the group. Persistent or serious breach of community guidelines may result in removal from the group and termination of your access to the Services without refund.

13. Disclaimer of Warranties and Limitation of Liability

13.1 Nothing in these Terms Limits Liability that Cannot Be Limited

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence;

Fraud or fraudulent misrepresentation;

Any matter for which it would be unlawful for us to exclude or restrict liability under the Consumer Rights Act 2015 or any other applicable legislation; or

Any other liability that cannot lawfully be excluded or limited.

13.2 Services Provided "As Available"

Subject to clause 13.1, the Services are provided on an "as available" basis. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from delay. We do not warrant the accuracy, completeness, or currency of any Content, and any reliance you place on the Content is at your own risk.

13.3 Cap on Liability

Subject to clause 13.1, our total aggregate liability to you arising out of or in connection with these Terms or your use of the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to CE Physio in the 12 months preceding the event giving rise to the liability.

13.4 Excluded Loss

Subject to clause 13.1, we shall not be liable to you for:

Loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or loss of opportunity;

Loss of data;

Any indirect, consequential, special, or punitive loss; or

Any loss arising from your use of any third-party platform, including but not limited to Stripe, Facebook, WhatsApp, Instagram, FunnelSketchers, Google Forms, Zoom, or any other third-party service used in the delivery of the Services.

13.5 Third-Party Conduct

We are not liable for the conduct of any other Client, member, or third party, including conduct within community groups, on social media, or in any other forum.

13.6 No Liability for User Misuse

We are not liable for any loss or injury arising from your failure to follow the Medical Disclaimer at clause 9, your failure to disclose accurate health information at screening, your failure to seek appropriate medical advice, or your participation in any practice contrary to instruction.

14. Indemnity

You agree to indemnify and hold harmless CE Physio, Chloe Evans, and any of our employees, contractors, agents, and service providers, against any claim, demand, loss, liability, cost, or expense (including reasonable legal fees) arising from or in connection with:

Your breach of these Terms;

Your breach of any applicable law;

Your infringement of any third-party right; or

Your provision of inaccurate, incomplete, or misleading information at screening.

15. Third-Party Platforms and Links

The Services are delivered using a number of third-party platforms, including (without limitation) Stripe, Facebook, WhatsApp, Instagram, FunnelSketchers, Google Forms, Zoom, and the membership platform.

Your use of those platforms is subject to the third party's own terms and privacy policies.

We are not responsible for the availability, security, or operation of any third-party platform.

The Website may contain links to third-party websites for your convenience. We are not responsible for the content of any third-party website, and inclusion of a link does not imply endorsement.

16. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal data is governed by our Privacy Policy, available at www.cephysio.com/privacy [confirm link]. By using the Services you confirm that you have read and understood the Privacy Policy.

We process personal data in accordance with the UK GDPR, the Data Protection Act 2018, and (where applicable) the Privacy and Electronic Communications Regulations 2003 (PECR).

17. Marketing Communications

Where you have given us your email address (whether by subscribing to a free resource, joining a waitlist, purchasing a Service, or otherwise), we may send you marketing communications about CE Physio Services on the lawful basis of consent or, where applicable, the "soft opt-in" exemption under PECR for existing customers in respect of similar products and services.

Every marketing email contains a clear and free unsubscribe option;

You may unsubscribe at any time;

Unsubscribing from marketing emails will not affect transactional emails relating to a Service you have purchased (for example, confirmation of payment or programme delivery emails).

Further detail on our lawful bases for processing and your rights is set out in the Privacy Policy.

18. Termination

18.1 Termination by You

You may terminate your engagement with CE Physio at any time by:

Cancelling your Membership in accordance with clause 6.3;

Cancelling a programme or package in accordance with the applicable clauses and your statutory rights;

Closing your account; or

Ceasing to use the Services.

Termination by you does not entitle you to a refund of any pre-paid fees save where required by these Terms or by law.

18.2 Termination by Us

We may suspend or terminate your access to all or any part of the Services immediately, without notice and without refund, where:

You materially breach these Terms;

You breach clause 7 (Intellectual Property);

You breach clause 12 (Acceptable Use), including persistent breach of community guidelines;

You provide false or misleading information at screening;

Your behaviour towards Chloe Evans, any member of staff, or any other Client is abusive, threatening, or otherwise unacceptable;

We reasonably consider that continued provision of the Service is no longer clinically appropriate (in which case any refund will be on the pro-rata basis at clause 4.3); or

We cease to offer the relevant Service.

18.3 Effect of Termination

On termination:

Your right to access the Services and the Content will end immediately;

Any unpaid fees become immediately due;

Clauses that by their nature should survive termination (including without limitation clauses 7, 9, 13, 14, 19, 20, 22, and 23) will continue in force.

19. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms to the extent caused by any event outside our reasonable control, including (without limitation) illness, fire, flood, severe weather, power or internet failure, failure of any third-party platform, act of God, war, terrorism, civil unrest, industrial action, pandemic, epidemic, or government action.

Where such an event prevents us from delivering a Service, we will use reasonable efforts to reschedule or provide an alternative. Where we are unable to do so within a reasonable period, you will be entitled to a refund of fees paid for Services not delivered.

20. Complaints

If you are unhappy with any aspect of the Services, we want to know. In the first instance, please email [email protected] with the details of your complaint. We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 20 working days.

If you remain unhappy, you may be entitled to refer the matter to:

The Health and Care Professions Council (HCPC) at www.hcpc-uk.org regarding professional conduct;

The Chartered Society of Physiotherapy (CSP) at www.csp.org.uk regarding professional standards; or

The relevant courts in accordance with clause 22.

21. General

21.1 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

21.2 Entire Agreement

These Terms, together with the Privacy Policy and any specific terms relating to a particular Service that you accept at the point of purchase, constitute the entire agreement between you and CE Physio in relation to the Services and supersede any prior agreement or representation.

21.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

21.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time.

21.5 Third-Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

21.6 Notices

Any notice under these Terms must be sent by email to [email protected] (for notices to us) or to the email address associated with your account (for notices to you). Notices are deemed received on the next working day after sending.

21.7 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and CE Physio.

22. Governing Law and Dispute Resolution

22.1 Governing Law

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

22.2 Pre-Action Steps

If a dispute arises, the parties agree to attempt to resolve it in good faith by direct communication in the first instance, in accordance with the complaints process at clause 20.

22.3 Jurisdiction

Subject to clause 22.2, you and we irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims), save that nothing in this clause prevents a consumer resident in another part of the United Kingdom or the European Union from bringing proceedings in their local courts where statutory consumer protection requires.

22.4 Alternative Dispute Resolution

Consumers in the United Kingdom may be entitled to use an Alternative Dispute Resolution (ADR) scheme. CE Physio does not currently subscribe to a specific ADR scheme but will consider any reasonable request to use an appropriate ADR scheme before proceedings are issued.

23. Contact

If you have any questions about these Terms, please contact:

Email: [email protected]

Trading name: CE Physio

Operator: Chloe Evans, Chartered Physiotherapist (HCPC-registered, registration number PH92062)

Correspondence address: 28 Clumber Road, West Bridgford, Nottingham, NG2 6DQ

End of Terms and Conditions.

These Terms & Conditions were last updated on 15th May 2026. We reserve the right to update these terms at any time. Continued use of our services following notification of any changes constitutes your acceptance of those changes.